Refund Policy
Effective Date: 06/12/2024
At IPTV-System.net, we strive to ensure customer satisfaction. Please review our refund policy carefully before subscribing to our services.
1. General Policy
- All subscription payments are non-refundable, unless explicitly stated otherwise.
- By completing a payment, you agree to this policy and acknowledge that IPTV-System.net is not obligated to provide refunds or credits for partial subscription periods.
2. Exceptions
Refunds may be considered in the following situations:
- Technical Issues: If our service is proven to be completely non-functional and we are unable to resolve the issue after reasonable troubleshooting.
- Duplicate Payments: If you are mistakenly charged twice for the same subscription.
3. How to Request a Refund
To request a refund, please contact our support team at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
Include the following details in your request:
- Your account details (name and email).
- Proof of payment (receipt or transaction ID).
- A detailed explanation of the issue.
4. Processing Time
- Approved refunds will be processed within 7–14 business days.
- Refunds will be issued to the original payment method used during the transaction.
5. No Refunds for These Situations
Refunds will not be issued in the following cases:
- Dissatisfaction due to personal preference after using the service.
- Failure to use the service caused by incompatible devices, poor internet connection, or external factors beyond our control.
- Violations of our Terms of Use leading to account suspension or termination.
6. Trial Periods
If you are uncertain about committing to a subscription, we recommend trying our 24-hour trial to evaluate the service before purchasing.
Contact Us
If you have any questions regarding this refund policy, please contact us:
Email: admin@iptv-system.net
Phone: +212 61 0 30 91 40
Thank you for choosing IPTV-System.net. We value your trust and are committed to providing the best IPTV subscription experience.